The CVUK Group (CVUK) is a leading, international recruitment partner for the retail sector. Their legacy phone system used basic analogue handsets and CVUK needed a multi- functional, flexible solution. In addition, the company introduced a clear desk policy, resulting in the removal of physical phones from the desktops. Efficient and reliable telephony services are very important to CVUK as most of their business is conducted on the phone.

They required a more sophisticated, soft phone solution to meet the evermore demanding needs of their business.