I can’t remember how long I have been talking about Wireless IP Telephony, it really does seem like an eternity. And there lies the issue, we are all good at talking about it and the benefits it can deliver, but very few IT professionals are truly embracing it and providing an environment where employees can benefit from only have one telephony device.
Most company’s issue their staff with a mobile phone and a company extension number with Direct Dial (DDI). But, if you are a mobile worker, which device are you most likely to use? An educated guess tells me your mobile, with your desk phone permanently on divert to voicemail, which you might pick up every now and then. Therefore, wouldn’t it be much better if you had one device that works as a mobile phone when you are out and about and an office phone when you are in the office?
This is where I believe Microsoft Lync comes in to its own. By running an MS Lync client on your mobile device you are able to connect to your company extension number via Wi-Fi in any location – and lets face it, Wi-Fi is everywhere now – without you bearing the burden of expensive roaming costs. That means if you are in a hotel anywhere in the world and you are connected to the Wi-Fi, anyone ringing your desk extension back in the UK will get diverted to your mobile and the call will be free!
But more than just saving money, the benefits include presence and added mobility – such as skype, secure internal instant messaging, video calls and WebEx for online meetings – helping you propel your business communications in to the 21st century and freeing your staff from their desks.
Get your Wi-Fi right with 802.11ac (Gigabit Wireless), and coupled with MS Lync, I think 2014 will be the year that Unified Communication really does deliver on its promise.
If you want to find out how you can transform your business communications, contact me Jason.firstname.lastname@example.org