The hospitality sector utilises Wi-Fi on a daily basis, from offering free Wi-Fi in coffee shops, through to use for conferences or meeting in hotel facilities. This can mean that there are often an extremely high number of users utilising the Wi-Fi at the same time, which can sometimes cause problems like slow or unreliable Wi-Fi if the setup is not sufficient to support these users. So what are the top 4 Wi-Fi challenges faced by the hospitality sector?
Multiple users slowing Wi-Fi performance
Multiple users within a hotel, for example for a conference, or even a large number of hotel guests in one area, mobile devices will automatically connect to the nearest wireless access point (AP). This means that many people end up connected to the same one, causing slower speeds. Even when users then move closer to other access points, they often remain connected to the first, which creates connectivity problems. It is therefore important that settings enable multiple users to connect automatically to the closest AP, in order to reduce this issue.
Time restraints and authentication
Despite the fact that requiring authentication to access the Wi-Fi is a good security measure, if there are time restraints once logged in, resulting in having to re-enter details multiple times, this can lead to frustrated users. Connection can drop as users move from place to place, such as when they are in the meeting room, and then go to the lobby, the connection can drop out since the Wi-Fi connecting using a different SSID means that they need to be authenticated again. This gives a bad impression to users, so to meet this requirement; changes must be made to the overall infrastructure.
Lack of infrastructure to support growing demand
Hundreds of users connected to the same Wi-Fi can create a demand that exceeds the supply of Wi-Fi and lead to decreased performance and speed for each of these users. As the density of mobile devices increases, it is vital that the hospitality sector is prepared and implements an infrastructure that is optimised for increasing capacity.
Separating mobile traffic
If application traffic can be separated over the same wireless LAN infrastructure, this can ensure smoother operation and services. For example, distinguishing between users in different areas of the hotel can spread out the demand for Wi-Fi and ensure a better experience for each user.
Impress with fast, reliable Wi-Fi
For the hospitality sector, good Wi-Fi can mean the difference between satisfied customers and use of conference rooms and more. If those using these rooms for business meetings don’t experience reliable and fast Wi-Fi, then they may not choose the same location again, as it limits the functionality that they have.
Building Zones are experts at providing Wi-Fi solutions across the hospitality sector, so if you’re looking to improve your Wi-Fi, please give our team a call today on 020 3475 4657.